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Following up on CrXPRT 2 battery life errors

A few weeks ago, we discussed error messages that a tester received when starting up CrXPRT 2 after a battery life test. CrXPRT 2 battery life tests require a full battery rundown, after which the tester plugs in the Chromebook, turns it on, opens the CrXPRT 2 app, and sees the test results. In the reported cases, the tester opened the app after a battery life test that seemed successful, but saw “N/A” or “test error” messages instead of the results they expected.

During discussions about the end-of-test system environment, we realized that some testers might be unclear about how to tell that the battery has fully run down. During the system idle portion of CrXPRT 2 battery life test iterations, the Chromebook screen turns black and a small cursor appears somewhere on the screen to let testers know the test is still in progress. We believe that some testers, seeing the black screen but not the cursor, believe the system has shut down. Restarting CrXPRT 2 before the battery life test is complete could explain some of the “N/A” or “test error” messages users have reported.

If you see a black screen without a cursor, you can check to see whether the test is complete by looking for the small system power indicator light on the side or top of most Chromebooks. These are usually red, orange, or green, but if a light of any color is lit, the test is still underway. When the light goes out, the test has ended. You can plug the system in and power it on to see results.

Note that some Chromebooks provide low-battery warnings onscreen. During CrXPRT 2 battery life runs, testers should ignore these.

We hope this clears up any confusion about how to know when a CrXPRT 2 battery life test has ended. If you’ve received repeated “N/A” or “test error” messages during your CrXPRT 2 testing and the information above does not help, please let us know!

Justin

Results details and unexpected behavior with the CrXPRT 2 battery life test

It’s been two weeks since the CrXPRT 2 public release, and we’re happy to see widespread interest in the test right out of the gate!

This week, we received a couple of questions about its battery life test from Melissa Riofrio at PCWorld. First, she asked for clarification about the relationship between the rundown time and the 30-minute increments that appear in the iteration details table for each battery life run. Second, she asked what could be causing her to get “N/A” and “test error” battery life results at the end of what appeared to be successful tests. Both topics may be of interest to other CrXPRT 2 testers, so we’ve decided to address them here in the blog and invite our readers to provide any relevant feedback.

Rundown time vs. elapsed time

When you’re viewing previous CrXPRT 2 test results and click the Details link for a specific battery life test run, a window displaying additional test information appears (the screenshot below shows an example). The window first provides performance details, then presents a table with several data points for each iteration.

The data point in the far-right column, elapsed time, can be slightly confusing. Each test iteration runs for 30 minutes, and this column provides a cumulative total of these 30-minute increments. In some instances, these totals accurately reflect the actual time elapsed from the time that testing begins. However, if the test system shuts down for some reason before running the entire iteration, this table will still show the entire 30 minutes allotted for the that iteration. In these cases, the cumulative elapsed time value in the far-right column will not match the rundown time that the test reports for the system’s battery life. For that reason, testers should always consider rundown time as the definitive value for battery life.

 “N/A” and “test error” battery life results after apparently successful tests

We’re actively investigating this issue at present. We’ve tested a wide range of Chromebooks, both old and new, on several versions of Chrome OS, including the latest versions, and have been unable to reproduce the problem. Have you witnessed this behavior at the end of a CrXPRT 2 battery life test? If so, we’d love to get more information from you about the system under test and your testing procedures, so please contact us.

We’re grateful to Melissa for raising these questions, and we appreciate everyone’s feedback on CrXPRT 2. Hopefully, we’ll soon be able to determine the cause of the  “N/A” and “test error” results and find a solution. We’ll be sure to share that information here in the blog once we do.

Justin

Principled Technologies and the BenchmarkXPRT Development Community release the CrXPRT 2 benchmark for Chromebooks

Durham, NC, April 20— Principled Technologies and the BenchmarkXPRT Development Community have released CrXPRT 2, a free app that measures Chromebook battery life, as well as how fast a Chromebook handles everyday tasks like playing video games, watching movies, editing pictures, and doing homework. Testers can install the app on Chromebooks from the Chrome Web Store or by clicking the Chrome Web Store button on CrXPRT.com.

The CrXPRT 2 performance test, which measures a Chromebook’s speed, gives testers an overall score and individual scores for each workload. In addition to an estimated battery life expressed in hours and minutes, the battery life test produces a separate performance score and a frames per second (FPS) rate for a built-in HTML5 gaming component. CrXPRT is user-friendly, delivering results that consumers can understand.

“CrXPRT is a popular, easy-to-use benchmark run by manufacturers, tech journalists, and consumers all around the world,” said Bill Catchings, co-founder of Principled Technologies, which administers the BenchmarkXPRT Development Community. “CrXPRT 2 continues CrXPRT’s legacy of providing relevant and reliable performance and battery life data for Chrome OS devices.”

CrXPRT is part of the BenchmarkXPRT suite of performance evaluation tools, which includes AIXPRT, CloudXPRT, WebXPRT, TouchXPRT, HDXPRT, and MobileXPRT. The XPRTs help users get the facts before they buy, use, or evaluate tech products such as servers, desktops, laptops, and tablets.

To learn more about the BenchmarkXPRT Development Community, go to www.BenchmarkXPRT.com.

About Principled Technologies, Inc.
Principled Technologies, Inc. is a leading provider of technology marketing and learning & development services. It administers the BenchmarkXPRT Development Community.

Principled Technologies, Inc. is located in Durham, North Carolina, USA. For more information, please visit www.PrincipledTechnologies.com.

Company Contact
Justin Greene
BenchmarkXPRT Development Community
Principled Technologies, Inc.
1007 Slater Road, Ste. 300 Durham, NC 27703
BenchmarkXPRTsupport@PrincipledTechnologies.com

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