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Category: Chromebooks

Persistent CrXPRT 2 battery life test error on Chrome v89 and later

Justin Greene
By Justin Greene
on June 17, 2021

A few weeks ago, we discussed an error that we’d recently started encountering during the CrXPRT 2 battery life test on systems running Chrome OS v89.x and later. The error prevents the test from completing and producing a battery life estimate. CrXPRT stops running its normal workload cycle and produces a “Test Error” page. The timing of the error can vary from run to run. Sometimes, CrXPRT stops running after only a few workload iterations, while other times, the battery life test almost reaches completion before producing the error.

We have seen the error on across multiple brands of Chromebooks running Chrome OS v89.x and later. To our knowledge, Chromebooks running Chrome OS v88.x and earlier versions complete the battery life test without issues. We are unaware of any problems with the CrXPRT 2 performance test.

We’re continuing to investigate this problem. Unfortunately, we have not yet identified the root cause. Without a solution, we are recommending that for now, testers not use the CrXPRT 2 battery life test. We will post this recommendation on CrXPRT.com.

We apologize for the inconvenience that this error is causing CrXPRT 2 testers. As soon as we identify a possible solution, we will share that information here in the blog. If you have any insight into recent Chrome OS changes or flag settings that could be causing this problem, please let us know!

Justin

Posted in battery life, benchmark, Chrome OS, Chromebooks, Chromium, CrXPRT, Google Chrome | Tagged , , , , , |

CrXPRT 2 battery life error on Chrome 89 and 90

Justin Greene
By Justin Greene
on May 20, 2021

In recent lab tests, we’ve encountered an error during the CrXPRT 2 battery life test that prevents the test from completing and producing a battery life estimate. As the screenshot below shows, when the error occurs, CrXPRT stops running its normal workload cycle and produces a “Test Error” page. We have seen this behavior on systems running Chrome OS v89.x and v90.x, across multiple vendor platforms. In our testing, Chromebooks running  Chrome OS v88.x and earlier versions continue to complete the battery life test without any issues.

The error occurs consistently on every Chromebook running v89.x or v90.x that we’ve tested so far. However, the timing of the error varies from run to run on the same system. Sometimes, CrXPRT stops running after only a few workload iterations, while at other times, the battery life test runs almost to completion before producing the error.

We’re actively investigating this problem, but have not yet identified the root cause. We apologize for the inconvenience that this error may be causing CrXPRT 2 testers. As soon as we identify the root cause of the problem and have ideas about possible solutions, we will share that information here in the blog. If you have any insight into recent Chrome OS changes or flag settings that could be causing this problem, please let us know!

Justin

Posted in battery life, benchmark, Chrome OS, Chromebooks, CrXPRT, Google Chrome | Tagged , , , , , , |

The XPRTs can help with your holiday shopping

Justin Greene
By Justin Greene
on November 19, 2020

The biggest shopping days of the year are fast approaching, and if you’re researching phones, tablets, Chromebooks, or laptops in preparation for Black Friday and Cyber Monday sales, the XPRTs can help! One of the core functions of the XPRTs is to help cut through all the marketing noise by providing objective, reliable measures of a device’s performance. For example, instead of trying to guess whether a new Chromebook is fast enough to handle the demands of remote learning, you can use its CrXPRT and WebXPRT performance scores to see how it stacks up against the competition when handling everyday tasks.

A good place to start your search for scores is our XPRT results browser. The browser is the most efficient way to access the XPRT results database, which currently holds more than 2,600 test results from over 100 sources, including major tech review publications around the world, OEMs, and independent testers. It offers a wealth of current and historical performance data across all the XPRT benchmarks and hundreds of devices. You can read more about how to use the results browser here.

Also, if you’re considering a popular device, chances are good that someone has already published an XPRT score for that device in a recent tech review. The quickest way to find these reviews is by searching for “XPRT” within your favorite tech review site, or by entering the device name and XPRT name (e.g. “Apple iPad” and “WebXPRT”) in a search engine. Here are a few recent tech reviews that use one or more of the XPRTs to evaluate a popular device:


The XPRTs can help consumers make better-informed and more confident tech purchases this holiday season, and we hope you’ll find the data you need on our site or in an XPRT-related tech review. If you have any questions about the XPRTs, XPRT scores, or the results database please feel free to ask!

Justin

Posted in benchmark, BenchmarkXPRT, Browser-based benchmarks, Chrome OS, Chromebooks, Cross-platform benchmarks, CrXPRT, Education, Laptops, Performance benchmarking, Phones, results, Tablets, WebXPRT, WebXPRT 3 | Tagged , , , , , , , , , , , , |

Following up on CrXPRT 2 battery life errors

Justin Greene
By Justin Greene
on May 21, 2020

A few weeks ago, we discussed error messages that a tester received when starting up CrXPRT 2 after a battery life test. CrXPRT 2 battery life tests require a full battery rundown, after which the tester plugs in the Chromebook, turns it on, opens the CrXPRT 2 app, and sees the test results. In the reported cases, the tester opened the app after a battery life test that seemed successful, but saw “N/A” or “test error” messages instead of the results they expected.

During discussions about the end-of-test system environment, we realized that some testers might be unclear about how to tell that the battery has fully run down. During the system idle portion of CrXPRT 2 battery life test iterations, the Chromebook screen turns black and a small cursor appears somewhere on the screen to let testers know the test is still in progress. We believe that some testers, seeing the black screen but not the cursor, believe the system has shut down. Restarting CrXPRT 2 before the battery life test is complete could explain some of the “N/A” or “test error” messages users have reported.

If you see a black screen without a cursor, you can check to see whether the test is complete by looking for the small system power indicator light on the side or top of most Chromebooks. These are usually red, orange, or green, but if a light of any color is lit, the test is still underway. When the light goes out, the test has ended. You can plug the system in and power it on to see results.

Note that some Chromebooks provide low-battery warnings onscreen. During CrXPRT 2 battery life runs, testers should ignore these.

We hope this clears up any confusion about how to know when a CrXPRT 2 battery life test has ended. If you’ve received repeated “N/A” or “test error” messages during your CrXPRT 2 testing and the information above does not help, please let us know!

Justin

Posted in Battery life, battery life, benchmark, Benchmarking, Chrome OS, Chromebooks, CrXPRT, Google Chrome | Tagged , , , , |

Results details and unexpected behavior with the CrXPRT 2 battery life test

Justin Greene
By Justin Greene
on April 30, 2020

It’s been two weeks since the CrXPRT 2 public release, and we’re happy to see widespread interest in the test right out of the gate!

This week, we received a couple of questions about its battery life test from Melissa Riofrio at PCWorld. First, she asked for clarification about the relationship between the rundown time and the 30-minute increments that appear in the iteration details table for each battery life run. Second, she asked what could be causing her to get “N/A” and “test error” battery life results at the end of what appeared to be successful tests. Both topics may be of interest to other CrXPRT 2 testers, so we’ve decided to address them here in the blog and invite our readers to provide any relevant feedback.

Rundown time vs. elapsed time

When you’re viewing previous CrXPRT 2 test results and click the Details link for a specific battery life test run, a window displaying additional test information appears (the screenshot below shows an example). The window first provides performance details, then presents a table with several data points for each iteration.

The data point in the far-right column, elapsed time, can be slightly confusing. Each test iteration runs for 30 minutes, and this column provides a cumulative total of these 30-minute increments. In some instances, these totals accurately reflect the actual time elapsed from the time that testing begins. However, if the test system shuts down for some reason before running the entire iteration, this table will still show the entire 30 minutes allotted for the that iteration. In these cases, the cumulative elapsed time value in the far-right column will not match the rundown time that the test reports for the system’s battery life. For that reason, testers should always consider rundown time as the definitive value for battery life.


 “N/A” and “test error” battery life results after apparently successful tests

We’re actively investigating this issue at present. We’ve tested a wide range of Chromebooks, both old and new, on several versions of Chrome OS, including the latest versions, and have been unable to reproduce the problem. Have you witnessed this behavior at the end of a CrXPRT 2 battery life test? If so, we’d love to get more information from you about the system under test and your testing procedures, so please contact us.

We’re grateful to Melissa for raising these questions, and we appreciate everyone’s feedback on CrXPRT 2. Hopefully, we’ll soon be able to determine the cause of the  “N/A” and “test error” results and find a solution. We’ll be sure to share that information here in the blog once we do.

Justin

Posted in Battery life, benchmark, Benchmarking, Chrome OS, Chromebooks, CrXPRT, Google Chrome | Tagged , , , , , |

Adapting to a changing tech landscape

Justin Greene
By Justin Greene
on April 23, 2020

The BenchmarkXPRT Development Community started almost 10 years ago with the development of the High Definition Experience & Performance Ratings Test, also known as HDXPRT. Back then, we distributed the benchmark to interested parties by mailing out physical DVDs. We’ve come a long way since then, as testers now freely and easily access six XPRT benchmarks from our site and major app stores.

Developers, hardware manufacturers, and tech journalists—the core group of XPRT testers—work within a constantly changing tech landscape. Because of our commitment to providing those testers with what they need, the XPRTs grew as we developed additional benchmarks to expand the reach of our tools from PCs to servers and all types of notebooks, Chromebooks, and mobile devices.

As today’s tech landscape continues to evolve at a rapid pace, our desire to play an active role in emerging markets continues to drive us to expand our testing capabilities into areas like machine learning (AIXPRT) and cloud-first applications (CloudXPRT). While these new technologies carry the potential to increase efficiency, improve quality, and boost the bottom line for companies around the world, it’s often difficult to decide where and how to invest in new hardware or services. The ever-present need for relevant and reliable data is the reason many organizations use the XPRTs to help make confident choices about their company’s future tech.

We just released a new video that helps to explain what the XPRTs provide and how they can play an important role in a company’s tech purchasing decisions. We hope you’ll check it out!

We’re excited about the continued growth of the XPRTs, and we’re eager to meet the challenges of adapting to the changing tech landscape. If you have any questions about the XPRTs or suggestions for future benchmarks, please let us know!

Justin

Posted in AI, AIXPRT, benchmark, Benchmarking, BenchmarkXPRT, BenchmarkXPRT development community, Chromebooks, Cloud, CloudXPRT, Collaborative benchmark development, Future of performance evaluation, HDXPRT, History of benchmarking, Performance benchmarking | Tagged , , , , , , |

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