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Category: Android 11

Following up with MobileXPRT 3 on Android 11

As we discussed last week, we’ve learned that MobileXPRT 3 is crashing after installation on some Android 11 phones. We now know what is causing this behavior: changes to the storage strategy and permissions requirements in Android 11. The new file storage strategy is called scoped storage. By default, scoped storage restricts an app’s storage access to app-specific directories and media, and prohibits general access to external or public directories. This default setting requires an opt-in permissions prompt that MobileXPRT 3 does not currently have. It also prevents third-party apps such as email clients or file managers from being accessing MobileXPRT 3 results files.

To fix this, we are planning to rebuild MobileXPRT 3 to (1) point all of the benchmark’s file references to its private directory, and (2) allow users to zip results files and attach them to results submission emails. While we do not expect that either of these changes will affect performance results, we’ll perform testing to confirm this before we publish the new build.

We don’t expect these changes to take too long, and will keep you updated here in the blog. If you have any questions about the update process or MobileXPRT 3, please let us know!

Justin

New MobileXPRT 3 installations may crash on Android 11

We recently received a tech support inquiry about problems with new MobileXPRT 3 installations on some Android 11 phones. The tester installed MobileXPRT 3 on a selection of phones running Android 11, and the app crashed immediately upon opening. We were able to reproduce the issue on multiple phones in our lab, and currently know that the issue may happen on the Google Pixel 3, Google Pixel 4a 5G, Google Pixel 4XL, Google Pixel 5, and the OnePlus 8T (running Android 11 with an Oxygen OS skin).

MobileXPRT 3 continues to run without issues on Android 9 and 10 phones. When we updated an Android 10 phone with an existing MobileXPRT 3 installation to Android 11, we found that the benchmark ran successfully. This suggests a lack of fundamental incompatibilities between MobileXPRT 3 and current versions of Android 11. Because some of our lab techs experienced crashes immediately after the app asked for permissions, we think it’s possible that new permissions-setting requirements in Android 11 are causing the problem.

We’re currently working to isolate the problem and identify a course of action. We’ll share more information here in the blog as soon as possible. If you’ve encountered this problem in your testing, we apologize for the inconvenience, and we’re thankful for your patience as we work towards a solution.

If you have any information you’d like to share about running MobileXPRT 3 on Android 11, please let us know!

Justin

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