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Category: HDXPRT 4

HDXPRT 4: Troubleshooting an issue with the Convert Videos workload

Yesterday, we received a report that an HDXPRT 4 tester encountered an error message during the Convert Videos workload. During the workload, HDXPRT uses HandBrake 1.2.2 and CyberLink MediaEspresso 7.5 to convert multiple videos to formats optimized for mobile phones.

The error message reports that the video files did not load correctly:

We apologize for the inconvenience that this causes for HDXPRT testers. We’re troubleshooting to determine the cause of the issue and will let the community know as soon as we identify a reliable solution. If you have any insight into this issue, or have encountered any other error messages during HDXPRT testing, please feel free to contact us!

Justin

The XPRTs in 2019: Looking back on an exciting and productive year

2019 is winding down, and we want to take this opportunity to review another exciting and productive year for the BenchmarkXPRT Development Community. Readers of our newsletter are familiar with the stats and updates we post in each month’s mailing, but we know that not all our blog readers receive the newsletter, so we’ve compiled the highlights below.

Trade shows
Earlier this year, Justin attended CES in Las Vegas and Mark travelled to MWC Barcelona. These shows help us keep up with the latest industry trends and gather insights that help to lay the groundwork for XPRT development in the years ahead.

Benchmarks
In the past year, we released MobileXPRT 3, HDXPRT 4, and AIXPRT, our new AI benchmark tool that helps you evaluate a system’s machine learning inference performance. There’s much more to come in 2020 with AIXPRT and several other projects, so expect more news about benchmark development early in the year.

Web mentions
In 2019 so far, journalists, advertisers, and analysts have referenced the XPRTs over 5,000 times, including mentions in more than 190 articles and 1,350 device reviews. This represents a more than 50% increase over 2018.

Downloads and confirmed runs
To date, we’ve had more than 24,800 benchmark downloads and 153,000 confirmed runs in 2019, increases of more than 8% and 10%, respectively, over 2018. Within the last month, our most popular benchmark, WebXPRT, passed the 500,000-run milestone! WebXPRT continues to be an industry-standard performance benchmark upon which OEM labs, vendors, and leading tech press outlets rely.

XPRT Tech Spotlight
We put 47 new devices in the XPRT Tech Spotlight throughout the year and published updated back-to-school, Black Friday, and holiday showcases to help buyers compare devices.

Media and interactive tools
We published a new XPRTs around the world infographic and an interactive AIXPRT installation package selector tool. We’ve received a lot of positive feedback about the tool. We encourage you to give it a try if you’re curious about AIXPRT but aren’t sure how to get started.

We’re thankful for everyone who used the XPRTs, joined the community, and sent questions and suggestions throughout 2019. This will be our last blog post for 2019, but there’s much more to come in 2020, including some exciting new developments. Stay tuned in early January for updates!

Justin

HDXPRT 4 v1.2 and the HDXPRT 4 source code package are available

This week, we have good news for HDXPRT 4 testers. A few weeks ago, we discussed the fact that Adobe removed the trial version of Adobe Photoshop Elements (PSE) 2018 from the PSE download page. HDXPRT 4 used PSE 2018 for the Edit Photos scenario, so this change meant that new HDXPRT testers would not be able to successfully install and run the benchmark.

Fortunately, we were able to adapt the Edit Photos scripts to use the new trial version of PSE 2020, and have incorporated those changes in an updated HDXPRT 4 build (v1.2). It’s available for download on HDXPRT.com, along with an updated user manual. Apart from slightly different instructions for installing the trial version of PSE 2020, all aspects of the installation and test process remain the same. We tested the new build and found that individual workload and overall scores did not vary significantly, so scores from the new build will be comparable to existing HDXPRT 4 scores.

We also posted the HDXPRT 4 source code and build instructions on the HDXPRT tab in the Members’ Area (login required). If you’d like to review XPRT source code, but haven’t yet joined the community, we encourage you to join! Registration is quick and easy, and if you work for a company or organization with an interest in benchmarking, you can join for free. Simply fill out the form with your company e-mail address and select the option to be considered for a free membership. We’ll contact you to verify the address and then activate your membership.

We apologize to HDXPRT testers for the inconvenience over the last several weeks, and we thank you for your patience while we worked on a solution. If you have any questions about HDXPRT or the community, please feel free to ask!

Justin

Progress updates: HDXPRT 4 and AIXPRT

Over the next few weeks, we’re expecting to publish both an updated HDXPRT 4 build and the AIXPRT public release (GA). Timelines may change as a result of development or testing issues, but we want to provide a brief update on where both projects stand.

HDXPRT 4

As we discussed last week, Adobe removed Photoshop Elements 2018, the application that HDXPRT 4 uses for the Edit Photos scenario, from their public download page. This means that new HDXPRT 4 testers are currently unable to successfully complete the benchmark installation process.

To fix the problem, we adapted HDXPRT 4’s Edit Photos scripts to use PSE 2020, and we hope to begin testing by the end of this week. We appreciate everyone’s patience as we put a solution in place, and we’ll publish the new build as soon as possible.

AIXPRT

We’re now in the third week of the AIXPRT Community Preview 3 (CP3) period, and we’re working on finalizing the AIXPRT GA installation packages for release. Because several of AIXPRT’s component toolkits release updates on a regular basis, it’s likely that we’ll need to update AIXPRT’s installation packages more frequently than we have with previous XPRT benchmarks. At the moment, we’re working to integrate and test recent updates to OpenVINO and TensorRT before GA.

As usual, we’ll keep you informed here in the blog. If you have any questions or comments about HDXPRT or AIXPRT, please let us know. We do value your feedback.

Justin

A necessary update for HDXPRT 4

If you tried to install HDXPRT 4 over the past few days, you likely noticed that Adobe Photoshop Elements 2018, the version the Edit Photos scenario uses, is no longer available on the Adobe Photoshop Elements download page. In the past, Adobe has provided access to multiple older versions of their software for some time after a new release, but they appear to be moving away from that practice. We have not yet found an alternative way for users to download PSE 2018 on a trial basis. Unfortunately, this means testers will be temporarily unable to successfully complete the HDXPRT 4 installation process.

We’re adapting the scripts in the HDXPRT 4 Edit Photos scenario to use PSE 2020. As soon as we finish, we’ll start testing, with a focus on determining whether the change significantly affects the individual workload or overall scores.

We apologize for the inconvenience that this issue causes for HDXPRT testers. We’ll continue to update the community here in the blog about our progress with the new build. If you have any questions or comments, please let us know.

Justin

An updated HDXPRT 4 v1.1 installer package

Today, we published an updated HDXPRT 4 v1.1 installer package that addresses an issue brought to light by HDXPRT testers and our own follow-up testing. We’ve also encountered an issue caused by anti-virus program interference during the HDXPRT installation process, so we’re providing steps for a workaround below. Neither the updated build nor the workaround steps affect the comparability of previous HDXPRT 4 test scores.

The first issue involves the hdxprt4.exe setup file. You may recall that the main updates in HDXPRT 4 v1.1 were the inclusion of the latest version of HandBrake and the ability for testers to choose whether to target a system’s discrete graphics card during the Convert Videos workload. Prior to today’s update, the HDXPRT 4 v1.1 installation package mistakenly included an old hdxprt4.exe setup file, which likely caused problems for testers attempting to target discrete graphics. We apologize for this oversight. The installer package we published today includes the correct hdxprt4.exe setup file.

The second issue is that during the installation process, Windows Security and other anti-virus programs may quarantine some of the AutoIt executables that HDXPRT 4 uses to install real-world applications, and the incomplete installation process will cause the test to fail. The files do not contain viruses, but the anti-virus programs may assume that the user has not granted HDXPRT permission to install the ancillary files. One of the executables currently triggering this behavior is the MediaEspresso ME75_2x4K_transcode.exe file. To check whether your test system is quarantining this file, navigate to the C:\Program Files (x86)\HDXPRT4\HDXPRT4_Workloads\HDXPRT4_Tests folder. Once the installation process is complete, the folder should contain 32 files, including ME75_2x4K_transcode.exe. If you see all 32 files, you’re ready to test. (Note: Once you run the test, HDXPRT 4 will add HDXPRTRunLog.txt to the folder, so you might see 33 files.)

If you see only 31 files, ME75_2x4K_transcode.exe is likely missing. To restore it, use the following steps:

1. Open the Windows Security app.
2. Select Virus & threat protection.
3. Under Current threats, select Protection history.
4. Check to see if Windows Security removed any threats around the time you installed HDXPRT 4.
5. If so, click the drop-down menu on the right side, where Windows Security lists the severity of the threat, and look for a false positive that reports the ME75_2x4K_transcode.exe file as Trojan:Win32/Wacatac.B!ml.
6. Click the Actions drop-down menu, and select Restore.
7. Navigate to the C:\Program Files (x86)\HDXPRT4\HDXPRT4_Workloads\HDXPRT4_Tests folder, and check to see where the ME75_2x4K_transcode.exe file is present.

Windows Security and other anti-virus programs may quarantine other HDXPRT installation files in the future. If your first HDXPRT 4 run fails to complete successfully, we suggest checking the anti-virus quarantine for HDXPRT-related files.

We also updated the HDXPRT 4 User Manual to include the steps above. If you have any questions about any of these topics, please feel free to contact us.

Justin

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