Last week, a member of the tech press let us know that they encountered an error while preparing a system for HDXPRT 4 testing. Specifically, while attempting to install the trial version of Adobe Photoshop Elements (PSE) 2020, they encountered the following error:
Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.
They were working with
an MSI Sword 15 A12UE, which had all the latest Windows 11 and Microsoft Edge
updates, and they were able to complete installation and testing on other
Windows 11 systems in their lab. This eliminates compatibility between the
Adobe PSE 2020 installer package and Windows 11 or Microsoft Edge as the issue.
We do not have the
same MSI Sword system in our lab, but we tried to replicate the issue by performing
the HDXPRT 4 installation and setup process on a Dell G7 15 laptop running on
an up-to-date version of Windows 11 (22H2, 22621.521). We successfully installed
Adobe PSE 2020 and completed several HDXPRT 4 iterations.
The error this user
encountered could be specific to their system or situation. However, we would
like to know if other HDXPRT 4 users have run into the same issue. If you’ve experienced
this issue in your testing, please contact us.
We may be able to identify and publish a solution.
HDXPRT 4, our benchmark for assessing Windows performance on real-world media tasks, runs tests that use real commercial applications such as Adobe Photoshop Elements (PSE) 2020. Last fall, we informed HDXPRT testers that Adobe had started requiring a user ID to download the free Adobe Photoshop Elements 2020 trial package. Previously, testers could download the trial without setting up an account.
Recently, Adobe made additional changes to the access path for the
PSE 2020 installation package. The package is no longer available on the PSE downloads page, but users who
previously purchased their copy or registered it with Adobe can access the
package on another page. However, this approach does not work for users who want to
temporarily use the trial version for HDXPRT 4 testing.
We have found a third-party location, ProDesignTools, that
currently offers a free, straightforward PSE 2020 installation package download
with no requirements for registration or transmission of personal information.
In our testing so far, the installation package (PhotoshopElements_2020_LS30_win64_ESD.zip)
has been functioning as expected, and HDXPRT 4 is running the PSE-based
workloads without any issues.
Unfortunately, we cannot guarantee that ProDesignTools will continue to offer a free PSE 2020 installation package download, and we’re not aware of an alternative Adobe download path at this time. We apologize for the inconvenience!
recent Windows 11 HDXPRT 4 compatibility testing,
we noticed that Adobe now requires a user ID to download the free Adobe
Photoshop Elements 2020 trial. Previously, testers could download the trial
without setting up an account. While setting up an Adobe account is free, this
change might inconvenience some HDXPRT 4 testers. Unfortunately, we don’t
currently know of a way around it. We apologize for the hassle!
Last week, we discussed the upcoming Windows 11 GA launch on October 5, and our hope is that the transition period from Windows 10 to Windows 11 will go smoothly for the three XPRTs that run on Windows 10, HDXPRT 4, TouchXPRT 2016, and AIXPRT. We’re happy to report that so far, we’ve been able to install HDXPRT 4 and TouchXPRT 2016 on the latest stable preview of Windows 11 without any problems. For TouchXPRT 2016, we successfully installed the benchmark using both available methods—directly from the Microsoft Store and through the manual sideload process—and ran it without issues.
still testing Windows 11 compatibility with the AIXPRT OpenVINO, TensorFlow,
and TensorRT test packages, and will share our findings here in the blog as
soon as possible. Also, because Microsoft might still publish through the
stable preview channel Windows 11 changes that interfere with the HDXPRT 4 or
TouchXPRT 2016 installation or testing processes, we’ll continue to verify each
benchmark’s Windows 11 compatibility up through and beyond launch day.
you’re conducting your own HDXPRT 4, TouchXPRT 2016, or AIXPRT testing on the
Windows 11 beta, you could encounter issues with newly published updates before
we do due to the timing of our update cycles. You could also run into problems
that are specific to your test gear. In either case, please don’t assume that
we already know about the problem. Let us know!
Over the next few weeks, we’re expecting to publish both an updated HDXPRT 4 build and the AIXPRT public release (GA). Timelines may change as a result of development or testing issues, but we want to provide a brief update on where both projects stand.
As we discussed last week, Adobe removed Photoshop Elements 2018, the application that HDXPRT 4 uses for the Edit Photos scenario, from their public download page. This means that new HDXPRT 4 testers are currently unable to successfully complete the benchmark installation process.
To fix the problem, we adapted HDXPRT 4’s Edit Photos scripts to use PSE 2020, and we hope to begin testing by the end of this week. We appreciate everyone’s patience as we put a solution in place, and we’ll publish the new build as soon as possible.
We’re now in the third week of the AIXPRT Community Preview 3 (CP3) period, and we’re working on finalizing the AIXPRT GA installation packages for release. Because several of AIXPRT’s component toolkits release updates on a regular basis, it’s likely that we’ll need to update AIXPRT’s installation packages more frequently than we have with previous XPRT benchmarks. At the moment, we’re working to integrate and test recent updates to OpenVINO and TensorRT before GA.
As usual, we’ll keep you informed here in the blog. If you have any questions or comments about HDXPRT or AIXPRT, please let us know. We do value your feedback.
If you tried to install HDXPRT 4 over the past few days, you likely noticed that Adobe Photoshop Elements 2018, the version the Edit Photos scenario uses, is no longer available on the Adobe Photoshop Elements download page. In the past, Adobe has provided access to multiple older versions of their software for some time after a new release, but they appear to be moving away from that practice. We have not yet found an alternative way for users to download PSE 2018 on a trial basis. Unfortunately, this means testers will be temporarily unable to successfully complete the HDXPRT 4 installation process.
We’re adapting the scripts in the HDXPRT 4 Edit Photos scenario to use PSE 2020. As soon as we finish, we’ll start testing, with a focus on determining whether the change significantly affects the individual workload or overall scores.
We apologize for the inconvenience that this issue causes for HDXPRT testers. We’ll continue to update the community here in the blog about our progress with the new build. If you have any questions or comments, please let us know.