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HDXPRT 4: Troubleshooting an issue with the Convert Videos workload

Yesterday, we received a report that an HDXPRT 4 tester encountered an error message during the Convert Videos workload. During the workload, HDXPRT uses HandBrake 1.2.2 and CyberLink MediaEspresso 7.5 to convert multiple videos to formats optimized for mobile phones.

The error message reports that the video files did not load correctly:

We apologize for the inconvenience that this causes for HDXPRT testers. We’re troubleshooting to determine the cause of the issue and will let the community know as soon as we identify a reliable solution. If you have any insight into this issue, or have encountered any other error messages during HDXPRT testing, please feel free to contact us!

Justin

An updated HDXPRT 4 v1.1 installer package

Today, we published an updated HDXPRT 4 v1.1 installer package that addresses an issue brought to light by HDXPRT testers and our own follow-up testing. We’ve also encountered an issue caused by anti-virus program interference during the HDXPRT installation process, so we’re providing steps for a workaround below. Neither the updated build nor the workaround steps affect the comparability of previous HDXPRT 4 test scores.

The first issue involves the hdxprt4.exe setup file. You may recall that the main updates in HDXPRT 4 v1.1 were the inclusion of the latest version of HandBrake and the ability for testers to choose whether to target a system’s discrete graphics card during the Convert Videos workload. Prior to today’s update, the HDXPRT 4 v1.1 installation package mistakenly included an old hdxprt4.exe setup file, which likely caused problems for testers attempting to target discrete graphics. We apologize for this oversight. The installer package we published today includes the correct hdxprt4.exe setup file.

The second issue is that during the installation process, Windows Security and other anti-virus programs may quarantine some of the AutoIt executables that HDXPRT 4 uses to install real-world applications, and the incomplete installation process will cause the test to fail. The files do not contain viruses, but the anti-virus programs may assume that the user has not granted HDXPRT permission to install the ancillary files. One of the executables currently triggering this behavior is the MediaEspresso ME75_2x4K_transcode.exe file. To check whether your test system is quarantining this file, navigate to the C:\Program Files (x86)\HDXPRT4\HDXPRT4_Workloads\HDXPRT4_Tests folder. Once the installation process is complete, the folder should contain 32 files, including ME75_2x4K_transcode.exe. If you see all 32 files, you’re ready to test. (Note: Once you run the test, HDXPRT 4 will add HDXPRTRunLog.txt to the folder, so you might see 33 files.)

If you see only 31 files, ME75_2x4K_transcode.exe is likely missing. To restore it, use the following steps:

1. Open the Windows Security app.
2. Select Virus & threat protection.
3. Under Current threats, select Protection history.
4. Check to see if Windows Security removed any threats around the time you installed HDXPRT 4.
5. If so, click the drop-down menu on the right side, where Windows Security lists the severity of the threat, and look for a false positive that reports the ME75_2x4K_transcode.exe file as Trojan:Win32/Wacatac.B!ml.
6. Click the Actions drop-down menu, and select Restore.
7. Navigate to the C:\Program Files (x86)\HDXPRT4\HDXPRT4_Workloads\HDXPRT4_Tests folder, and check to see where the ME75_2x4K_transcode.exe file is present.

Windows Security and other anti-virus programs may quarantine other HDXPRT installation files in the future. If your first HDXPRT 4 run fails to complete successfully, we suggest checking the anti-virus quarantine for HDXPRT-related files.

We also updated the HDXPRT 4 User Manual to include the steps above. If you have any questions about any of these topics, please feel free to contact us.

Justin

HDXPRT 4 is here!

We’re excited to announce that HDXPRT 4 is now available to the public! Just like previous versions of HDXPRT, HDXPRT 4 uses trial versions of commercial applications to complete real-world media tasks. The HDXPRT 4 installation package includes installers for some of those programs, such as Audacity and HandBrake. For other programs, such as Adobe Photoshop Elements and CyberLink Media Espresso, users will need to download the necessary installers prior to testing by using the links and instructions in the HDXPRT 4 User Manual.

In addition to the editing photos, editing music, and converting videos workloads from prior versions of the benchmark, HDXPRT 4 includes two new Photoshop Elements scenarios. The first utilizes an AI tool that corrects closed eyes in photos, and the second creates a single panoramic photo from seven separate photos.

HDXPRT 4 is compatible with systems running Windows 10, and is available for download at HDXPRT.com. The installation package is about 4.8 GB, so the download may take several minutes. The setup process takes about 30 minutes on most computers, and a standard test run takes approximately an hour.

After trying out HDXPRT 4, please submit your scores here and send any comments to BenchmarkXPRTsupport@principledtechnologies.com. To see test results from a variety of systems, go to HDXPRT.com and click View Results, where you’ll find scores from a variety of devices. We look forward to seeing your results!

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