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New MobileXPRT 3 installations may crash on Android 11

We recently received a tech support inquiry about problems with new MobileXPRT 3 installations on some Android 11 phones. The tester installed MobileXPRT 3 on a selection of phones running Android 11, and the app crashed immediately upon opening. We were able to reproduce the issue on multiple phones in our lab, and currently know that the issue may happen on the Google Pixel 3, Google Pixel 4a 5G, Google Pixel 4XL, Google Pixel 5, and the OnePlus 8T (running Android 11 with an Oxygen OS skin).

MobileXPRT 3 continues to run without issues on Android 9 and 10 phones. When we updated an Android 10 phone with an existing MobileXPRT 3 installation to Android 11, we found that the benchmark ran successfully. This suggests a lack of fundamental incompatibilities between MobileXPRT 3 and current versions of Android 11. Because some of our lab techs experienced crashes immediately after the app asked for permissions, we think it’s possible that new permissions-setting requirements in Android 11 are causing the problem.

We’re currently working to isolate the problem and identify a course of action. We’ll share more information here in the blog as soon as possible. If you’ve encountered this problem in your testing, we apologize for the inconvenience, and we’re thankful for your patience as we work towards a solution.

If you have any information you’d like to share about running MobileXPRT 3 on Android 11, please let us know!

Justin

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